Why Is My PayPal Money on Hold and How to Get Funds Sooner

PayPal is a secure way for small business owners to accept payments for their products and services securely.

If you’ve ever been paid by a buyer or client and wondered, “Why is my PayPal money on hold?” you’re not alone. Unfortunately, this is a common issue that many people face when using PayPal for online payments. This blog post will discuss why PayPal puts funds on hold and how to get them sooner. On top of that, we’ll show you how to prevent your payments from being on hold in the first place. 

Why Is My PayPal Money on Hold?

There are a few reasons why PayPal puts funds on hold. Here are some reasons why: 

1. You’re a new seller.

If you’re a new seller on PayPal, your funds may be put on hold until PayPal verifies that you are a legitimate business. This usually takes a few days. 

The best way to avoid this is to provide as much information about your business as possible when you sign up for a PayPal account. This will help PayPal verify your business sooner and release your funds more quickly.

If you’re already a verified seller on PayPal, you can contact customer support to have your PayPal money on hold released sooner. 

2. You haven’t sold anything in a while.

If you haven’t sold anything in a while, your funds may be put on hold. This is to prevent fraud and protect both buyers and sellers. In most cases, your funds will be released within a few days once you start selling again.

3. Customers filed formal complaints about a dispute, chargeback, or refund.

If you’ve been flagged multiple times for numerous reasons, you may have a PayPal payment on hold. This ensures that all parties are satisfied with the outcome regarding disputes and complaints. In most cases, your funds will be released within a few days.

However, if you want to access your funds sooner, you can work with buyers to resolve issues on time. To avoid customer complaints, be transparent about delivery costs, return policy, and item conditions. You may also send a customer service message to let customers know if you’re experiencing a problem — like a natural disaster in your region — that prevents you from shipping on time.

4. Your selling pattern is suspicious. 

If you have a high volume of sales or your selling pattern is suspicious, you may have PayPal money on hold to prevent fraud and protect buyers and sellers. 

The best way to avoid this is to provide as much information as possible about your business and products. You should also ship items as soon as you receive payment to prevent any delays.

5. You’re selling high-risk items.

These items include gift cards, tickets, electronics, travel packages, and computers. These are usually digital items, have a high refund rate, or are prone to chargebacks.

How Long Does Money Stay on Hold on PayPal?

The amount of time that your money will be on hold on PayPal depends on the reason it’s on hold. In most cases, your funds will be released within a few days. However, if you’re a new seller or have a high sales volume, your funds may be held for up to 21 days.

How to Get Money off Hold on PayPal

No one wants to wait 21 days before they can get their money. Don’t worry; there are steps sellers can take to access their funds sooner: 

1. Add tracking information.

If you want to get PayPal to release your funds sooner, the best trick in 2021 is to add the order’s tracking information. 

If you’re selling physical goods, be sure to add tracking information from supported carriers as soon as the item is shipped. This will help PayPal verify that the item has been delivered and that the buyer is satisfied. Payment will be released within one day of delivery confirmation. 

2. Print a UPS or USPS shipping label using PayPal.

When you print a shipping label using PayPal, tracking information is automatically added to your transaction. This way, PayPal can track the package. Then, PayPal will put the payment on hold until delivery — approximately one day after the courier confirms it. 

However, if you’re selling digital goods, there’s no need to add tracking information. 

3. Update the order status for services or intangible items.

If you’re selling a service or intangible item, you’ll need to update the order status in your PayPal account to mark the item as shipped. PayPal will then release the funds after seven days or after the buyer confirms that they received the item. 

How to Prevent Having Money
on Hold on PayPal

1. Review emails and alerts from PayPal.

When an issue arises, PayPal will send you an email or alert to explain why your funds are being held. Be sure to review these messages carefully so you can take action on how to access your money sooner and prevent your funds from being held in the future. 

If you’re not sure why your PayPal funds are on hold, you can always contact customer support for more information. 

2. Prevent chargebacks, disputes, and refunds.

One of the best ways to prevent your funds from being put on hold is by ensuring that buyers don’t file chargebacks, disputes, or refunds. 

According to e-commerce trends, the way to prevent issues is by posting actual photos and including accurate and detailed descriptions, so buyers know what they’ll get. You can also be transparent about the shipping time and pack the items appropriately and carefully to be delivered in good condition. 

3. Provide good customer service.

If you want to learn how to get PayPal to stop holding funds, listen to your customers. Customers are a good source of information about your company, and knowing what they think can help you make better decisions. They will appreciate it if you respond to them as soon as possible. Early contact with clients may prevent a minor problem from growing into a much larger issue. 

If you’re involved in a dispute, work hard to resolve it promptly. Regular, honest, and open communication with buyers through PayPal’s Resolution Centre can help clear up any confusion and misunderstandings. 

4. Set up a customer service announcement.

The last piece of advice we have to avoid PayPal money received from being on hold is to set up a customer service message using the Resolution Centre to help prevent disputes. If you’re unable to ship items promptly, you should let your customers know. 


Hopefully, this article has helped you understand the answer to the question: “Why is my PayPal money on hold?” After reading this, you’ll know what to do to get your funds released sooner. Remember that adding tracking information and following PayPal’s guidelines can help prevent your funds from being on hold in the future. Also, always remember to provide good customer service to avoid any disputes that could lead to the same problem.